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Government Legislation

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Mortgage lenders in the UK are failing to negotiate with their customers when their debt problems reach breaking point, it has been claimed.

According to Citizens Advice, lenders are turning to the courts to resolve issues of repossession as a first rather than a last resort, which has left thousands of families in financial peril.

The charity has insisted that financial service firms ought to treat people with debt management and money problems "fairy" and "sympathetically".

"Our evidence shows that all too often this isn’t happening, which is why we need a ‘pre-action protocol’ – measures to ensure only those cases where no agreement is possible end up in court," a Citizens Advice statement read.

The charity has noted that its staff in England and Wales are increasingly being approached by homeowners under threat of repossession.

Meanwhile, the Association of Business Recovery Professionals recently revealed that 97 per cent of its members expect to see insolvency rates continue to rise in the UK throughout 2008.

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