Privacy Policy

Personal Information and Data Protection

In order that we can properly assess your financial position and provide appropriate advice to you it is important that you provide us with full details of your circumstances and information as to the circumstances leading up to your present financial situation. We will keep confidential all information received from or about you. We will not pass your information to anyone else without your permission. We will as part of delivering our service to you to share all the data we hold about your financial situation with your creditors. We will provide information to your creditors as is necessary in order for us to negotiate your repayment programme. All the information we provide to your creditors will be objective, complete and accurate. We will not mislead your creditors whether intentionally or by omission.

 
As a minimum we have to provide your creditors with the following information:

  • Your personal details, a list of all your creditors, a financial statement setting out your Income and Expenditure, a list of all your assets and liabilities, your proposed monthly payment into the programme and the date of your first payment. We will also provide to your creditors a copy of the outcome statement which we will have forwarded to you which sets out the proposed duration if the programme and why we are of the opinion that a financial management programme is an appropriate solution to your present difficulties.

We are will ensure transparency, consistency and efficiency. If creditors require clarification on any matters concerning your programme we will notify you and we will seek further information where relevant and will co-operate with your creditors to the fullest extent.

 

We will collect personal information about you both directly from you and from your creditors as authorised by your signed Client Authority Form. We will also collect further information as a result of managing your repayment programme.

 

We will use your personal information in order for us to provide our services to you, and in particular to:

(i)     Prepare and issue to you your repayment programme.

(ii)   Negotiate with your creditors on your behalf; and

(iii)  Keep you informed about your repayment programme and any alternatives that may become available to you both at the outset of your instructions or in the future.

 
We may also use your personal information to provide you  (either through ourselves or through appropriately regulated associated businesses) with details of other products and services which we think may of interest and/or of benefit to you. If you do not wish to receive such information please let us know and we will ensure that we do not contact you in this regard. If you consent to receiving such information please tick the box at the bottom of the Client Authority Form, Should you subsequently change your mind you can go to our website at www.moneysolve.co.uk/optout where you will be able to withdraw your previous consent to receive such communications.

 

Other than as set out above we will only disclose your personal information to the extent required by law, court order or as requested by other Government or law enforcement authority.

 

You may contact our Data Protection Officer by writing to us for further information or if you want to request a copy of the personal information which we hold about you or to ask us to amend any inaccurate information held by us. If you would like a copy of the personal information which we

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