Should you wish to engage our services there are fees payable for the services we provide. These are highlighted below.

Our Fees

As an FCA-regulated firm, we are required to clearly explain the fees we charge for our debt management services.

We do not receive funding from any other source. This means the fees you pay help cover the costs of delivering and maintaining our service, including staff support, administration, and managing payments to your creditors.

Our fees are split into two stages:

• Setup Fee (initial stage)
• Monthly Management Fee (ongoing)

Setup Fee (Initial Stage)

A Setup Fee is charged during the first months of your plan. This covers the work completed before and during the start of your debt management plan, including:

• Reviewing your financial situation and affordability
• Preparing and negotiating revised repayments
• Drafting and issuing proposals to creditors
• Setting up payment allocation and distribution schedules

How the Setup Fee is calculated

• 50% of your monthly disposable income
• Charged for up to 6 months
• Capped at £1,000 total
• If the final setup payment would be less than the monthly management fee, the setup fee ends early and the plan automatically moves onto the ongoing management fee only

This ensures charges remain fair and proportionate.

Monthly Management Fee (Ongoing)

Once the Setup Fee period ends, you will pay one ongoing monthly Management Fee. This covers the continued administration and management of your plan, including distributing payments and supporting you if your circumstances change.

How the Monthly Management Fee is calculated

• Minimum fee: £30 per month
• Percentage fee: 20% of your disposable income
• The higher of the two amounts is applied
• Maximum fee cap: £100 per month

What this means in practice

• You will never pay less than £30 per month
• You will never pay more than £100 per month
• Your fee will automatically adjust if your disposable income changes

How Your Monthly Payment Is Split

Each month, your payment is shared between:

• Your plan fees (setup or management fee depending on the stage)
• Payments to your creditors

We will always explain how your payment will be allocated before your plan begins.

Example Monthly Fees (After Setup Stage)

• Disposable income £100 → Fee £30 / Creditors £70
• Disposable income £200 → Fee £40 / Creditors £160
• Disposable income £350 → Fee £70 / Creditors £280
• Disposable income £500 → Fee £100 (capped) / Creditors £400
• Disposable income £800 → Fee £100 (capped) / Creditors £700

Important Information

• Fees are taken from your monthly payment and may reduce the amount paid to creditors, particularly during the initial setup stage.
Full details on fees chargeable for this service can be found here.

IVA Preparation
For preparing the documents and collating the information needed to propose an IVA, Moneysolve will not charge you a fee. Should an IVA be unsuccessful we will provide assistance in obtaining alternative debt help.

Free and impartial debt help and advice is available from MoneyHelper should you require it.